How it works


Each of our customer's flooring needs are as varied and unique as the spaces they are designing. So at French Oak Project, we offer the same level of personal attention and support to each of our clients, no matter how big or small the project.

Step 1: Imagine the Possibilities
Look at your options here on the website and order samples for an opportunity to behold the beauty in person. Feel free to email or call with the options you are considering. Contact us at 1.888.432.4910 or email us at and a French Oak Project consultant will assist you with process of selecting your floor and getting a quote within your budget.

Step 2: Your French Oak Project Free Design Consultation
After you view our extensive online collection of high-end wood flooring and contact us for a quote, one of our expert wood flooring consultants will provide a free individual design consultant to help identify the ideal product for your project –and your budget. We advise you every step of the way from selecting the right color, to determining the correct square footage, to recommending the best floors for your planned usage based on over 100 years of combined experience.

Step 3: Receive Your Samples
Whether you select your sample set online or have one of our design consultants recommend some options to consider, we'll send samples for your evaluation and review. If they're not exactly what you are looking for, we'll work with you until we get it right. French Oak Project provides five free samples per quote. Custom samples are available for review at a small cost depending on the complexity of the custom request.

Ordering a sample is an important step in selecting French Oak Project flooring products that best fit your design and construction needs. French Oak Project provides customers with five free samples. Custom samples are available at a nominal cost which is credited back when you place an order.

Five Free Samples per Customer
French Oak Project provides up to five free samples to assist you in your flooring selection. Should you need a larger sample, we have rack samples available for a nominal cost plus shipping. Most stock product samples ship within 1 to 3 business days. All free samples ship via your UPS or FedEx number with 2-3 business day delivery. If you require samples to be shipped overnight please contact us and provide information for expedited shipping.

Browse the gallery and options now to order your free samples.

Custom Wood Flooring Samples
French Oak Project can provide you with a 100% handmade custom sample of the exact floor of your dreams! Please consult with a French Oak Project wood specialist to discuss and begin the custom sample creation process. Custom sample lead times are approximately 2 weeks plus shipping from the receipt of payment.

Custom Sample Cost
French Oak Project offers the option of 8" cuttings for $50 each, or 3' x 3’ rack samples for $400 each, plus shipping. If you place an order with French Oak Project the cost of the samples not including shipping will be deducted from the cost of your order.

French Oak Project custom samples take into consideration every detail or your desired floor, including species, color, edge/bevel specifications, distressing, and finishing techniques. If you are not satisfied with the sample provided French Oak Project will provide you additional samples for no additional cost until the sample meets your approval!

For questions about samples please contact us at 1.888.432.4910 or and a French Oak Project consultant will gladly assist you!

Placing Your Order
When you are ready to place your order with French Oak Project, we'll continue the same level of personalized service you received while getting a quote.

With unparalleled attention to detail, your French Oak Project consultant will thoroughly review your order to ensure that you receive the correct square footage and will address any custom moulding or staircase needs you may have. We will then review your final cost, including delivery charges.

Return Policy
Although it doesn't happen often, at French Oak Project we understand that you may change your mind about your order once you have received it. Sometimes unexpected changes occur. For this reason, we accept returns on all undamaged, unopened boxes within 5 business days of the customer's receipt of the material. Return shipping costs are at customer's expense. To cover the labor costs involved, we charge a 30% restocking fee for any returned material. Custom ordered material may not be returned. This includes custom ordered materials and stained or hand-finished material.

Cancellation Policy
Customers have a limited time to cancel their order: An order may be cancelled up to 48 hours after the order is placed online. Orders cannot be cancelled beyond this 48-hour period. We will accept returns as per our returns policy above.

Guarantee Information
French Oak Project guarantees that all of our products are free of manufacturing defects on par with NWFA standards. However, products are guaranteed only if they have been properly acclimated in accordance with NWFA and NOFMA guidelines, which indicate proper moisture conditions for installation.

Receiving Your Floors
Once your order is placed, your French Oak Project flooring consultant will coordinate all of your shipping needs with you or your builder, designer or architect. We'll ensure that your floors arrive at the job site or to your home on time and that they are shipped in the manner you prefer, whether it's by truck, ship or plane. For residential deliveries, we'll make sure your truck has a lift gate for to-your-door delivery.

Delivery Time
Floors in stock will be processed for delivery immediately, sometimes same-day or within 24 hours. Custom orders will typically arrive in 6 to 8 weeks depending on the complexity of the custom job, however, rush ordering is available.

With any order, your French Oak Project flooring consultant will keep you updated throughout the process with tracking numbers and specific delivery windows.

Installing Your Floors
French Oak Project floors can be installed in a number of ways over any type of sub floor: concrete or lightweight concrete subfloors, wood subfloors, existing hardwoods, and even radiant heated subfloors. And as always, your French Oak Project representative is just a phone call or email away should you have any questions.